Customer Testimonials

Friendly, good conversation and a nice attitude

Always a good experience and Bryan did an excellent job explaining what was wrong with my truck and options available.

I went to the dealership to see about getting a check engine light resolved. They performed a diagnostic and determined the problem --- replace faulty thermostat. Once this was done my check engine light went out. They also performed maintenance on a couple other things based on my vehicle's mileage. I was happy with the service I received.

Great Service and follow up.

Always excellent service and took care of a recall issue at time of oil change. Very nice people! Nice they washed my truck afterwards as well

They did a real good job in finding out what was wrong. I put in after market part in my truck. And my truck did not like it. The computer in the truck hated it. Thanks a lot

Super helpful, quick turnaround to suit my schedule

Fast service

I called in the morning to see if there was availability to get my car in for a quick transmission fluid check. I was told yes, bring it in at 12:30. They asked if I was dropping it or staying to wait, I said staying. I get there 12:25, explain that I found a leak Monday at the trans cooler lines, repaired it, but since it’s a sealed transmission, I can’t tell how much is in there to be able to add fluids back. I asked that nothing else be looked at, just transmission fluid checked and adjusted. I saw ... Read More

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Google - Oct 8, 2026

I called in the morning to see if there was availability to get my car in for a quick transmission fluid check. I was told yes, bring it in at 12:30. They asked if I was dropping it or staying to wait, I said staying. I get there 12:25, explain that I found a leak Monday at the trans cooler lines, repaired it, but since it’s a sealed transmission, I can’t tell how much is in there to be able to add fluids back. I asked that nothing else be looked at, just transmission fluid checked and adjusted. I saw my car move back to the service area around 1.(half hour after appointment time) 1:40 I came out of the waiting area to get an update. Saw the car moving in the work area so was hoping it was done because I had a 2pm appointment. It was not done! They really hadn’t even started until I sent one of the service reps back to ask. At which point I had to call my doctor, tell them I would be a little late, and use the shuttle service to get there and back. (Shuttle driver was great!) The whole job start to finish should have taken 15-30 mins total! (I was only charged for 1/2hr) Instead I was inconvenienced without my car for over 2 hours, really almost 3 until I got back and paid for it. I asked what took so long, I was told the transmission was over full and they took fluid off! Less than a year ago I replaced the trans pan and filter and had the transmission checked after being filled, if it was leaking, how in the world am I supposed to believe it was overfilled? So now I’m taking my car to another service center for a re-check because I don’t feel confident about the service done to my car here. If I had bought the special dipstick and temp chart I could do it myself for $25! Instead I paid more than 3 times that at a dealership, and I’ll be paying for the service a second time somewhere else. So very disappointed is a understatement. There must be some communication error between the service reps and service techs because the way my time was taken for granted is just unacceptable. Also wanted to add, some of the time while I was waiting, I walked around the lot looking at new vehicles, no one came out to offer assistance. I had to walk in to the sales side and ask questions about inventory! Weds 9/7/26 was not a good day!

Zane was great and this dealership really helped me out! My Jeep broke on my move from NJ to GA and I had limited time to get down there for my move-in date. I was able to drop it off the night it broke & it was done the next afternoon. Like I said, I was in the middle of a move, so my car was PACKED! I appreciate them maneuvering around that and keeping me in the loop about everything. Zane called me for all the updates and I knew exactly how much everything was going to cost. This ... Read More

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Google - Oct 7, 2026

Zane was great and this dealership really helped me out! My Jeep broke on my move from NJ to GA and I had limited time to get down there for my move-in date. I was able to drop it off the night it broke & it was done the next afternoon. Like I said, I was in the middle of a move, so my car was PACKED! I appreciate them maneuvering around that and keeping me in the loop about everything. Zane called me for all the updates and I knew exactly how much everything was going to cost. This dealership was a life saver, thank you guys!!

Waited at dealer. Finished in an hour.

I had an appointment for a free yearly inspection on my 2025 vehicle. I received a call stating that they were failing my inspection because my wipers were not clearing the window on the first swipe. Mind you, my van is only a year old and there was nothing wrong with my wipers, whatsoever. My daughter went to them and asked for them to show her why they were failing it. Their excuse changed....they then said that it wasn't because it wasn't clearing the windshield on the first swipe, it was the wiper coming apart at the one ... Read More

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Google - Oct 6, 2026

I had an appointment for a free yearly inspection on my 2025 vehicle. I received a call stating that they were failing my inspection because my wipers were not clearing the window on the first swipe. Mind you, my van is only a year old and there was nothing wrong with my wipers, whatsoever. My daughter went to them and asked for them to show her why they were failing it. Their excuse changed....they then said that it wasn't because it wasn't clearing the windshield on the first swipe, it was the wiper coming apart at the one end. I know for a fact that there was nothing wrong with any of my wipers because I checked them out myself. I know that no one is making any money from a free inspection but there is no need to be deceiving about anything. I was pretty unhappy about this. PLEASE DO BETTER and don't try to pull that crap on anyone else. There are 3 mechanics in my family and I am no dummy as to how an inspection goes !! I will now have to buy new wipers because of you but I will not purchase them from your company and I will also now have to pay for an inspection because you failed mine. Thank you.

Everything was great

After getting my car home from the dealership and parked in my driveway, oil ran down from the car and ended up on my driveway and sidewalk. The cars never leaked any fluids. I can only assume this was excess oil from the change.

Tha Nk you for the speedy and great work you have done !

1st time in there and it was good, service was great.

As always excellent service.

I realized I needed inspection and arrived early at dealership they were more than willing to complete the inspection and while they completed that they did a recall update. They were very professional and completed the job in less than an hour. Even washed my vehicle! Outstanding customer service.

Greg is an excellent advisor. Thank you for getting both my cars in for inspection without an appointment.

Great service

Good service good price

Really great service department. Fast no BS. Brian the service writer is awesome and I look forward to seeing him each time I need service on my truck. Everyone is friendly and knowledgeable. Highly recommend.

Was visiting the York PA area when my truck started making some odd/unusual noises. I went on line and easily made an appointment for the following day to have it checked. The Giambalvo dealtership diagnosed the problem and gave me several options to repair it. I’ve never been treated so professionally and quickly by a dealership. If you live anywhere near the Giambalvo dealership, know that you can trust them.

I feel that i need to share my experience with Giambalvo CDJR, as a business owner from roughly 2 hours away from home base. I was on the side of I83 with a blown coolant hose on a Monday at 4pm in my service truck. I made a call to Giambalvo where they had the coolant hose and fluids in stock that i needed. Only one problem, i had no way to get them.. I told the parts guy i was 20 mins from them on the side of I83, I asked if there was anyway they could get the parts out ... Read More

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Google - Sep 23, 2026

I feel that i need to share my experience with Giambalvo CDJR, as a business owner from roughly 2 hours away from home base. I was on the side of I83 with a blown coolant hose on a Monday at 4pm in my service truck. I made a call to Giambalvo where they had the coolant hose and fluids in stock that i needed. Only one problem, i had no way to get them.. I told the parts guy i was 20 mins from them on the side of I83, I asked if there was anyway they could get the parts out to me.. With very little hope being so late in the afternoon, they pulled through and hand delivered the parts to me! They lended a hand when it was needed which is hard to find today, and have earned my respect! Thank you much to the Giambalvo team!

Had my 2024 RAM 2500 diesel towed in to Stetler RAM for some extended work. My Service Advisor was Bryan Anderson - a very knowledgeable guy who provides top-notch service. He introduced me to their diesel mechanic, Pat - another knowledgeable guy that was happy to share information with me. Best service I ever had from a dealer. Dan Schleig, Dover PA.

This Car dealership did an exceptional job on notifying me from beginning to end while servicing my vehicle. They also have done a wonderful job on my vehicle as well. Thank you so much for making this issue a great one!

Communication was excellent. We were kept informed the entire way. Service advisor Greg B made the visit so simple. Pricing lower than expected. We will definitely return as well as recommend to friends and family. Thank you to the Stetler team. 10/10

Recall service. Zane was awesome to keep me informed regarding the wait for recall parts and to get me scheduled asap. As always, Zane is the best!!

Very disappointing service visit for a simple oil change. 👎

When dealership was owned by Stetler, never had an issue and have used them for over 9 years. Since ownership changed, customer service has declined. Poor communication regarding explanation of repairs but simply list sent via text for you to “click” and “ok” repair. I had appointment scheduled for 8:00 but car wasn’t taken into bay until 12:30. I was told people waiting on their vehicles get taken care of first, regardless of appointment time. Price for repairs was nearly 3X estimate a smaller local shop provided. Website hours do not match hours on doors so my husband showed up after they ... Read More

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Google - Aug 13, 2026

When dealership was owned by Stetler, never had an issue and have used them for over 9 years. Since ownership changed, customer service has declined. Poor communication regarding explanation of repairs but simply list sent via text for you to “click” and “ok” repair. I had appointment scheduled for 8:00 but car wasn’t taken into bay until 12:30. I was told people waiting on their vehicles get taken care of first, regardless of appointment time. Price for repairs was nearly 3X estimate a smaller local shop provided. Website hours do not match hours on doors so my husband showed up after they were closed to pay for my vehicle and get keys. Phone number in text I was told to call went straight to voicemail. This number does not match the number on the website. While experience was very frustrating. I will be looking for a new garage to deal with in regular basis.

The staff was helpful and nice to deal with, the part availability was absolutely unacceptable waited over a month and picked up truck still not fixed. You have to do BETTER!!

Estimate given almost 3X what was given at a family owned garage. Customer service was terrible, especially communication. No phone call, just texted a link to approve repairs which had no explanation at all. Had appointment for 8:00, when called to get update at 12:30, it was just taken back to bay. I was told people waiting for vehicles got priority. What was point of having appointment? I needed my vehicle back that afternoon. Phone number provided on link did not work. Dealer hours on website did not match actual hours, nor hours posted on doors. After coming here for 9 years when ... Read More

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Google - Aug 10, 2026

Estimate given almost 3X what was given at a family owned garage. Customer service was terrible, especially communication. No phone call, just texted a link to approve repairs which had no explanation at all. Had appointment for 8:00, when called to get update at 12:30, it was just taken back to bay. I was told people waiting for vehicles got priority. What was point of having appointment? I needed my vehicle back that afternoon. Phone number provided on link did not work. Dealer hours on website did not match actual hours, nor hours posted on doors. After coming here for 9 years when it was Steler, I will now be looking for a new garage. Extremely disappointed. Would not recommend.

Made appointment for simple oil change. I walked in to service nobody acknowledged me I stood there waiting a guy gets up announces I’m going to lunch still nobody acknowledged me. Finally I go to desk and was told I will be with you in a minute. After 40 minutes my car didn’t move I asked what was going on I was told appointments are made for the service desk not the garage ?? Finally finish I walk out to my car it was rinsed off it had water spots all over I just hand washed and towel dried my ... Read More

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Google - Aug 7, 2026

Made appointment for simple oil change. I walked in to service nobody acknowledged me I stood there waiting a guy gets up announces I’m going to lunch still nobody acknowledged me. Finally I go to desk and was told I will be with you in a minute. After 40 minutes my car didn’t move I asked what was going on I was told appointments are made for the service desk not the garage ?? Finally finish I walk out to my car it was rinsed off it had water spots all over I just hand washed and towel dried my car it was spotless when it went in The waiting area was very nice Unfortunately I will not be returning The service was free through the Jeep wave program. NO fees were waived. 😳

Please don’t visit this dealership unless you have exact cash and know 100% without a doubt in your mind exact color, model, trim, and year. They are so rude. Nobody wants to talk to you and when they do it’s sound like you (the person BUYING the car) are inconveniencing them (the ones SELLING the car). We’ve gone back twice trying to give them a chance but every time is just as bad (I guess dumb of us for thinking it could be better). Visit at your own discretion just know there won’t be any talking, negotiating ... Read More

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Google - Jul 23, 2026

Please don’t visit this dealership unless you have exact cash and know 100% without a doubt in your mind exact color, model, trim, and year. They are so rude. Nobody wants to talk to you and when they do it’s sound like you (the person BUYING the car) are inconveniencing them (the ones SELLING the car). We’ve gone back twice trying to give them a chance but every time is just as bad (I guess dumb of us for thinking it could be better). Visit at your own discretion just know there won’t be any talking, negotiating or looking.

Bought a car less than one year ago with what I was told was a full powertrain warranty. They refused to honor the warranty and would not cover ANY of the necessary repairs. They refuse to stand behind the vehicles that they sell. I decided to let them do the work even with the bad taste leftover. It is now a week and a half later and they still do not have the parts for the repair. The sales department at the Hyundai dealership was great, my dealings with the service department at the Dodge dealership has been absolutely terrible. ... Read More

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Google - Jun 25, 2026

Bought a car less than one year ago with what I was told was a full powertrain warranty. They refused to honor the warranty and would not cover ANY of the necessary repairs. They refuse to stand behind the vehicles that they sell. I decided to let them do the work even with the bad taste leftover. It is now a week and a half later and they still do not have the parts for the repair. The sales department at the Hyundai dealership was great, my dealings with the service department at the Dodge dealership has been absolutely terrible. EDIT: As previously stated, they refuse to stand behind the vehicles they sell. As we discussed on the phone, they asked me to take my review down in exchange for a small discount. I will not be removing this review as others need to know this information. Waiting two weeks for Dodge parts from a DODGE DEALERSHIP is absolutely unacceptable.

⭐☆☆☆☆ I am very disappointed with my recent experience at the service department. I brought my vehicle in for an oil change, inspection, and a bar replacement after being told everything else looked good. Shortly after picking up my vehicle, I noticed a concerning noise and contacted the service department right away. When I returned the vehicle, I was then informed that my front brakes were worn down to the rotors and needed immediate attention. This was frustrating considering the vehicle had just passed inspection days earlier. While I was told that only one front and one rear brake are legally ... Read More

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Google - Jun 12, 2026

⭐☆☆☆☆ I am very disappointed with my recent experience at the service department. I brought my vehicle in for an oil change, inspection, and a bar replacement after being told everything else looked good. Shortly after picking up my vehicle, I noticed a concerning noise and contacted the service department right away. When I returned the vehicle, I was then informed that my front brakes were worn down to the rotors and needed immediate attention. This was frustrating considering the vehicle had just passed inspection days earlier. While I was told that only one front and one rear brake are legally required to be checked during an inspection, I expected a much more thorough evaluation from a dealership service department. My family has purchased multiple vehicles from this dealership, and we currently own two Jeeps and a Dodge Ram that have been serviced here. Because of that history, I expected a higher standard of care and communication. Had I been informed of these issues during my original visit, I could have addressed everything at once and avoided additional time, inconvenience, and expense. To their credit, the dealership offered to waive the labor cost for the brake repair after I raised my concerns. While I appreciated that gesture, by that point I was no longer confident in the thoroughness of the inspection and service process, and I chose to have the repairs completed elsewhere. I appreciate the staff taking the time to speak with me, but this experience has left me questioning the quality and attention to detail provided by the service department. I hope steps are taken to improve the process so future customers do not experience the same situation.

My a/c is not doing well in this heat, went here to get a/c checked,on my 24 wrangler, service dept overloaded, not enough mechanics in shop, can't check it, have to bring it back in a week, crappy service dept, won't come back here again

Check your contracts! They charged me for debt I didn't have. I traded in a 2017 Jeep Patriot that was 100% paid off with a clear title (paid off 3 months prior). They cut me a check for my $7,500 equity, but instead of applying it as a "Net Allowance," they recorded a fake $7,500 "Prior Credit Balance" on my lease contract. This effectively re-sold me my own money as a loan. I am now paying interest/rent charges on $7,500 of non-existent debt and lost my PA sales tax credit. Management refuses to fix this clear mathematical error simply because &... Read More

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Google - May 6, 2026

Check your contracts! They charged me for debt I didn't have. I traded in a 2017 Jeep Patriot that was 100% paid off with a clear title (paid off 3 months prior). They cut me a check for my $7,500 equity, but instead of applying it as a "Net Allowance," they recorded a fake $7,500 "Prior Credit Balance" on my lease contract. This effectively re-sold me my own money as a loan. I am now paying interest/rent charges on $7,500 of non-existent debt and lost my PA sales tax credit. Management refuses to fix this clear mathematical error simply because "it’s signed." A signature isn't a license to misrepresent a payoff on a clear title. Avoid their finance department! Your response ignores the most critical fact which was admitted in person. You stated that you had to write the $7,500 as a Prior Credit Balance specifically to match the check you cut. This is a direct admission of falsifying financial documentation. You cannot legally list an equity payout as a Prior Credit Balance when there is no lien to pay off. Doing so effectively converted my own cash into a high-interest debt that I have been paying on for three years. ​I had a witness present for this admission... Your claim that it is too late is legally baseless. Under the Pennsylvania UTPCPL, I am protected by a six-year statute of limitations and the discovery rule. The time that has passed does not authorize or excuse contract fraud or the manipulation of loan numbers. The person I spoke with in person was not even the individual who handled the original paperwork, yet you are attempting to use their statements to cover up this misrepresentation. I have already contacted your VP, the President, and Chrysler Capital. My 48-hour notice for a full Election of Rescission stands. This is a matter of law and I am proceeding with the Pennsylvania Office of Attorney General and the CFPB to ensure this is handled according to the Unfair Trade Practices and Consumer Protection Law.

We are paying for the extended warranty which is supposed to cover electronic issues. The screen on my 2023 Jeep Grand Cherokee has been acting up since we bought the Jeep in January of this year. We finally made an appointment to have it checked and they said they couldn’t duplicate the issue after 30 minutes of diagnostics. They charged us $97 and said there’s a $100 deductible which we were never informed about. The screen continues to glitch/not work properly. Also, when trying to make an appointment for this issue - we were communicating with the salesman that we bought ... Read More

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Google - May 4, 2026

We are paying for the extended warranty which is supposed to cover electronic issues. The screen on my 2023 Jeep Grand Cherokee has been acting up since we bought the Jeep in January of this year. We finally made an appointment to have it checked and they said they couldn’t duplicate the issue after 30 minutes of diagnostics. They charged us $97 and said there’s a $100 deductible which we were never informed about. The screen continues to glitch/not work properly. Also, when trying to make an appointment for this issue - we were communicating with the salesman that we bought the Jeep from via email and he stopped responding which is not good customer service at all. I do NOT recommend purchasing a vehicle from this location!

Service quality has been inconsistent. I regularly use the Express Lane on Saturdays for oil changes and tire rotations every 3,000 miles. On two separate occasions a day or two later, I noticed a heavy vibration after taking my vehicle home, only to later discover that the lug nuts were loose and could be turned by hand, indicating they were not properly torqued to specifications. In one incident, my wife and children were in the car on Route 30 when she called me because she believed the front end of the vehicle was coming apart and didn't want to continue driving ... Read More

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Google - Apr 29, 2026

Service quality has been inconsistent. I regularly use the Express Lane on Saturdays for oil changes and tire rotations every 3,000 miles. On two separate occasions a day or two later, I noticed a heavy vibration after taking my vehicle home, only to later discover that the lug nuts were loose and could be turned by hand, indicating they were not properly torqued to specifications. In one incident, my wife and children were in the car on Route 30 when she called me because she believed the front end of the vehicle was coming apart and didn't want to continue driving the car. I reported these issues and received refunds each time, but my confidence in the service department has been severely diminished. If you value your life/family use caution in their service department when requesting tire rotations otherwise oil changes are good.

I called to make an appointment for a recall. I waited for about 15 minutes for someone to answer the phone. When they finally answered they put me hold again and after 15 more minutes they still didn’t pick back up. Finally someone picked up and asked how I can I direct your call. I said I been on hold for 30 minutes, I’m just trying to make an appointment for a recall. She said let me email them, I said aren’t you in the same building? If they won’t answer the phone what’s the chance they’ll ... Read More

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Google - Mar 28, 2026

I called to make an appointment for a recall. I waited for about 15 minutes for someone to answer the phone. When they finally answered they put me hold again and after 15 more minutes they still didn’t pick back up. Finally someone picked up and asked how I can I direct your call. I said I been on hold for 30 minutes, I’m just trying to make an appointment for a recall. She said let me email them, I said aren’t you in the same building? If they won’t answer the phone what’s the chance they’ll answer an email. Very frustrating to say the least.

We had went here today to update the system for our 2024 Jeep Wrangler. They mentioned on the phone prior to the appointment that it should take about an hour to update it. We had also added on an oil change. We arrived there today at around 1:15pm and explained how we would be waiting around for it. It already took an hour just for them to take the Jeep back. A lot of time had passed and we were confused as to what was taking forever. We were under the assumption that this appointment should only take around an hour. ... Read More

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Google - Mar 11, 2026

We had went here today to update the system for our 2024 Jeep Wrangler. They mentioned on the phone prior to the appointment that it should take about an hour to update it. We had also added on an oil change. We arrived there today at around 1:15pm and explained how we would be waiting around for it. It already took an hour just for them to take the Jeep back. A lot of time had passed and we were confused as to what was taking forever. We were under the assumption that this appointment should only take around an hour. So we go up to one of the employees and ask what was going on with the vehicle. They explained that an update would actually take about a day to be done. We didn’t get the car back until around 4:20pm. So we waited around for basically 3 hours just for an oil change. This is very unprofessional. We ended up calling a different dealership and they said it would take about an hour. I wouldn’t recommend coming to this dealership at all. I will never be back here again.

I am writing to formally express our profound disappointment and concern following our recent visit to your dealership for service on two vehicles. Initially, we requested a simple oil change for both vehicles. However, one of the bills escalated to an astonishing $1,600, accompanied by an alarming list of alleged issues with the vehicle. Upon picking up the vehicle, we immediately noticed a heavy whining noise and a burnt smell entering the cab, despite your claim that the serpentine belt had been replaced. We returned to your service department within fifteen minutes to report these problems, only to be told that ... Read More

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Google - Feb 26, 2026

I am writing to formally express our profound disappointment and concern following our recent visit to your dealership for service on two vehicles. Initially, we requested a simple oil change for both vehicles. However, one of the bills escalated to an astonishing $1,600, accompanied by an alarming list of alleged issues with the vehicle. Upon picking up the vehicle, we immediately noticed a heavy whining noise and a burnt smell entering the cab, despite your claim that the serpentine belt had been replaced. We returned to your service department within fifteen minutes to report these problems, only to be told that all technicians were busy and unable to assist us at that time. This response was both unacceptable and unprofessional. What is especially troubling is that the service technician apparently did not perform a test drive prior to returning the vehicle to us. Given that there are small children who regularly ride in this vehicle, the negligence displayed here is deeply concerning and frankly, dangerous. Moreover, we are genuinely disappointed with the overall level of service and customer care. Over time, it seems the standards at your dealership have steadily declined. Our repeated attempts to speak with a service manager were met with long holds and no returned calls, which adds insult to injury. Due to the severity of this experience and the apparent disregard for customer safety and satisfaction, we will be escalating this matter to the Pennsylvania Attorney General's Office, as well as other relevant consumer protection entities. Our goal is to ensure that no other customers suffer a similar experience.

Purchased certified preowned jeep wagoner from this dealership. The sales person Emerson was awesome but I was surprised to see it has an active recall. When I called the service department to schedule the recall they said they first need to inspect it and even if it needs it there’s a long list of people waiting and they can only replace one per month. They also will not provide a loaner even though this is recall related. Why would the dealership not do this recall prior to sale.

Told me it was my lifters needed replacement I ask are you shore I don't need a new motor no no they said ok fix it I got my truck back and it sounded worse than when I took it in .they will not kix the problem I will never go back again

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4 hours for a car inspection is just awful. Then again its dodge and they're not known for quality of anything so par for the corse.

Service team who tried to get money out out my wife when she has a warrenty issue. Telling her she needed to workout money and to not use the cruise control feature in her 2024 jeep with only 7k. Anyone who can talk to a woman and can pull one over won't get my business. I'm sure a service tech. would've understood the problem or even found a way to assist without trying to get money first.

Absolutely stay away from this dealership! For that that matter, stay away from the Jeep brand altogether. They refuse to standby manufacturing quality issues on their vehicles and will not advocate for their customers. Corporate greed at its finest. If you want a vehicle that is going to have paint flaking off after five years and the company not stand behind a known issue on their part, feel free to shop here. Otherwise go somewhere else. They won’t even begin to advocate for you.

What I thought was a great Dealer really turned into a terrible experience! I brought my Jeep in for Corrosion warranty work. While it was there I decided to also have $13k worth of upgrades done. I had the Jeep there and never removed it from their lot so I would have no issues since my warranty was expiring soon. Well, the service people decided to do the extra work first and decided not to submit the warranty work because in their past experience it wouldn’t be an issue. Needless to say, my Jeep was denied for the warranty ... Read More

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Google - Jul 14, 2025

What I thought was a great Dealer really turned into a terrible experience! I brought my Jeep in for Corrosion warranty work. While it was there I decided to also have $13k worth of upgrades done. I had the Jeep there and never removed it from their lot so I would have no issues since my warranty was expiring soon. Well, the service people decided to do the extra work first and decided not to submit the warranty work because in their past experience it wouldn’t be an issue. Needless to say, my Jeep was denied for the warranty work, at least with the bill being covered in full. After a couple of weeks of hearing things that didn’t make sense and me even asking them and saying please come clean, they didn’t. I only found out the truth from a friend who owns a Jeep dealer in another State who was able to look up and see what the issue was, which is that the paperwork wasn’t submitted in time (even though I have all the emails with photographs and them telling me that everything was covered) and they decided that since they never had an issue before it wouldn’t be an issue now to turn the paperwork in late. So the work was denied and corporate told them to fix and not replace the parts which goes directly against their own corporate TSB. I made a choice and decided I didn’t want to deal with the hassle so I instead purchased a new Jeep. I was then told the paperwork for the corrosion repair couldn’t be closed until it was fixed, and it would be fixed properly. Needless to say, within 10 days or so I looked online to see my used, unpaired Jeep for sale as a Certified Pre Owned Vehicle. How can they sell a vehicle that needs 4 new doors, hood, windshield frame and tailgate as a certified vehicle? It’s a $20k repair!! I went out of my way to email the people involved once the new owner and I were in contact and I asked if it had been fixed. I found out it hadn’t and they also of course didn’t even mention to him that ALL Jeep Wrangler JL’s from 2018-2025 have this issue and will corrode. Regardless, Stetler thought it was ok to sell the Jeep at a large profit as a CPO vehicle. When I decided I would contact the dealer to try to help the new owner they basically could care less! I was “yelled” at for complaining and told essentially to “pound sand” by the Service person, Sales Manager and the General Manager, Eric. Have all the emails to verify this. In addition to all this, I immediately referred a friend to the Dealer but the seemed too busy to bother with it. It took about 5 calls and emails from me to keep reminding them of a customer who was ready to buy! I then decided not to pass on the information as I wouldn’t want anyone else stuck dealing with such a terrible dealership. I went as far as reading out again to try to help the customer who bought my trade and was totally “excused”, fortunately the customer is aware of the $20k repair needed and the lack of work the dealer did while the Jeep was under warranty. I am hopeful that he will be able to get a Goodwill repair and the Dealer will cover the portion he is required since it is 100%, without a doubt, no mistaking it, their fault!

Very disappointed in my recent service/attempt to repair. My 23 dodge Durango recently went into the service department for a complete engine stall and intermittent hesitation while driving complaint. There was a fault code stored in the vehicle for the stall, p032f. After 1 day (100 miles later of their driving) it was stated nothing was found by the department and wanted to keep it overnight cause they couldn't duplicate anything and got nowhere. Went down the next day as was told nothing could be done due to no duplication even with the fault code present with freeze frame data. ... Read More

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Google - Jul 4, 2025

Very disappointed in my recent service/attempt to repair. My 23 dodge Durango recently went into the service department for a complete engine stall and intermittent hesitation while driving complaint. There was a fault code stored in the vehicle for the stall, p032f. After 1 day (100 miles later of their driving) it was stated nothing was found by the department and wanted to keep it overnight cause they couldn't duplicate anything and got nowhere. Went down the next day as was told nothing could be done due to no duplication even with the fault code present with freeze frame data. I asked if there was any sort of updates available or done and was told "it auto updates when connected", my son works in the automotive industry and updates take a good bit of time to upload into the vehicle. Alldata an automotive repair website with information straight from Chrysler corp states in event of p032f the data can be sent to Chrysler engineers to evaluate cause of the stall but yet after 2 days nothing was done. My vehicle went there with around 50 miles after being filled up and left well below 3/4 due to their 100+ miles and when asked about the fuel use got what felt like a blank stare as a answer. Next time my vehicle stall or hesitates I guess I'll just ignore it on a 16,000 mile vehicle and hope it's not in front of another vehicle. I had a lot of hope and thought I had found a good dealer compared to the others I have worked with before

I needed an oil change. I called at 8:30 AM and asked if better to make appointment or come in to the Express Oil Change. They said they were not busy and just come in 9 - 9:30. I arrived at 9:10 and pulled in to express lane. No one in front of me. Went into office - 3 or 4 mechanics talking. Gave info and went into lounge. At 10:20 (I think) I went out to ask status. Lady asked someone to check, 5 minutes came back and said almost done. Back to lounge and 10:40 came and got me. Very unimpressed with speed , customer service, etc. not ... Read More

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Google - Jul 1, 2025

I needed an oil change. I called at 8:30 AM and asked if better to make appointment or come in to the Express Oil Change. They said they were not busy and just come in 9 - 9:30. I arrived at 9:10 and pulled in to express lane. No one in front of me. Went into office - 3 or 4 mechanics talking. Gave info and went into lounge. At 10:20 (I think) I went out to ask status. Lady asked someone to check, 5 minutes came back and said almost done. Back to lounge and 10:40 came and got me. Very unimpressed with speed , customer service, etc. not sure I will be back!!!!

(Translated by Google) Terrible service. I took my car to get a fault checked with the key. They ended up reprogramming the computer for $635. Then the fault continued and they told me it was the module that had to be replaced. It was $365 more. The day after I took the car, the problem persisted. In short, I lost almost $1,000 and my car still has the problem. (Original) Pesimo servicio lleve mi auto para verificar una falla que tenia con la llave terminaron repromagrandome la computadora fueron $635 dolares luego continuo la falla y me indicaron que era el modulo que habia ... Read More

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Google - Apr 19, 2025

(Translated by Google) Terrible service. I took my car to get a fault checked with the key. They ended up reprogramming the computer for $635. Then the fault continued and they told me it was the module that had to be replaced. It was $365 more. The day after I took the car, the problem persisted. In short, I lost almost $1,000 and my car still has the problem. (Original) Pesimo servicio lleve mi auto para verificar una falla que tenia con la llave terminaron repromagrandome la computadora fueron $635 dolares luego continuo la falla y me indicaron que era el modulo que habia que cambiarlo fueron $365 mas y al otro dia de llevarme el auto persistia el problema.. en fin perdi casi 1,000 mil dolares y mi auto sigue con el problema

Love my salesman here I’ve gotten 3 trucks from these guys in the last year but the service department sucks so I’ll be taking my business elsewhere.

They made a mistake on the cost of the truck.Bought from internet. Would not accept responsibility for the headaches they caused. When delivered the vehicle did not have a front license plate bracket and had quarter of a tank of gas in it.Terrible customer service.

Service advisor John Papu misled me on two different pricing issues. First, on the phone after we talked about the check engine light and the new key to be made for me, he quoted me $533. I was under the impression the key was included in that for the ~$180 he quoted me on that. I said to do the work. Later that night my wife paid for my truck so we could pick it up in the evening after close, when I saw the bill she brought home, it was $719. Apparently the key wasn’t included in his price, even though ... Read More

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Google - Nov 19, 2024

Service advisor John Papu misled me on two different pricing issues. First, on the phone after we talked about the check engine light and the new key to be made for me, he quoted me $533. I was under the impression the key was included in that for the ~$180 he quoted me on that. I said to do the work. Later that night my wife paid for my truck so we could pick it up in the evening after close, when I saw the bill she brought home, it was $719. Apparently the key wasn’t included in his price, even though Mr. Papu had just given me the price right after we finished talking about the key. Second when I picked my truck up, the old key was in the cupholder, but apparently the actual metal key is sold separately. So all i got was a new fob and they put my old emergency metal key into the new fob. After calling the next morning, confused thinking they misplaced my new metal key, he told me they are sold separately and are $70 for the blank and cutting. Perhaps this was my misunderstanding on all of this, but I feel as though there was a certain lack of communication on his part. It seems like they bait you in and then once the work is complete you’re left with a much higher bill than the amount you were expecting to pay. Won’t be dealing with this dealership anymore. -Sean

Took my Jeep in for State inspection and an oil change. I received a call to let me know it was ready to be picked up. I paid and thought the bill seemed low so I asked of they did the oil change and was told that they forgot. Now I have to take it in a second time for my oil change. Also, they never resolved scratches on my brand new Jeep soft top windows that were there the day I picked the Jeep up when I bought it. I have talked to numerous employees over the past 2 years ... Read More

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Google - Nov 1, 2024

Took my Jeep in for State inspection and an oil change. I received a call to let me know it was ready to be picked up. I paid and thought the bill seemed low so I asked of they did the oil change and was told that they forgot. Now I have to take it in a second time for my oil change. Also, they never resolved scratches on my brand new Jeep soft top windows that were there the day I picked the Jeep up when I bought it. I have talked to numerous employees over the past 2 years and they drop the ball every time. Now they say they can’t find the “we owe you” for the window scratches.

Two hours for an inspection and a recall, and the recall I was there for was “unavailable.” Note I was there at 7:30am and had discussed the recall with them. No apologies just corporate finger pointing. Ridiculous and unacceptable.

Stay away from Dodge and Jeeps. I dropped off my 2019 Dodge Ram, engine light came on. I took it to the dealership because I figured they’d have the knowledge, tools and manpower to get the job done correctly. After five days and no communication, I finally found out it’s a blown head (second well- maintained Dodge to blow a head.) With today’s high interest rates in mind, I told them to fix it. They’ve had my truck for almost 3 weeks! Whenever I call for an update, I’m transferred or hung up on. They have zero ... Read More

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Google - Aug 18, 2024

Stay away from Dodge and Jeeps. I dropped off my 2019 Dodge Ram, engine light came on. I took it to the dealership because I figured they’d have the knowledge, tools and manpower to get the job done correctly. After five days and no communication, I finally found out it’s a blown head (second well- maintained Dodge to blow a head.) With today’s high interest rates in mind, I told them to fix it. They’ve had my truck for almost 3 weeks! Whenever I call for an update, I’m transferred or hung up on. They have zero communication skills and work incredibly SLOW!

Service was terrible never seen so much incompetency.

The “Stetler Price” is the same as the listing price. Online sales agents only want to get your information. Not very helpful or willing to help.

This is the second time I had came here to have a warranty job done the first time was for a leaking rear window an then they tear my head liner an greasy hand prints then when I bring it back I get it home to find that the interior is not even put back together right so had to go back now this time was for a cooling fan in he seat they get the part in then to come find out they rip my seat so now here I am two days later gotta leave for vacation an ... Read More

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Google - Aug 1, 2024

This is the second time I had came here to have a warranty job done the first time was for a leaking rear window an then they tear my head liner an greasy hand prints then when I bring it back I get it home to find that the interior is not even put back together right so had to go back now this time was for a cooling fan in he seat they get the part in then to come find out they rip my seat so now here I am two days later gotta leave for vacation an they tell me it won’t be done by then then after 40 mins in the phone someone gets on an say will be done by end of the day my point about this review is a lot of the techs do not take there time to get the job done right an the service people can’t get you a direct answer about stuff

When it came down to the sale they called until the deal was done . Very shortly after the sale something was missed on a part of the truck . Was told it would be 2 weeks for the part . 5 weeks later was told the parts are in . Schedule the truck . No follow up on the delay of the parts . Truck went in to be fixed and was told they don’t have all the parts . The dealer is 45 minutes from my house and this will be the third time going back ! Very disappointed in the customer service!

Absolutely Horrible

Thrilled with my Dodge Hornet! Stetler CDJR provided excellent service, making the purchase smooth and enjoyable.

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Excellent Service!!! Tim out of the service department was top notch. My vehicle was taken care of in a timely manner!!

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Awesome, Awesome, Awesome, Awesome, Awesome. They even washed my ram 1500 after they changed my spark plugs.

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Always helpful and friendly, I will be recommending this dealership to all my friends and family. Always very respectful of myself and my property.

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Experts in every way, from service writers to mechanics. Wouldn’t go or trust anyone else.

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Good team work. Very friendly . Very good with explaining and relaying helpful information. Was informative during my wait.

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I was waited on promptly and was able to tell the service person what was happening to my van. I said I was waiting and would be in the waiting area. They came in about a half hour later with some helpful follow up questions. After another hour or so my van was ready to go. The bill was quite reasonable.

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Love the convenience of the Express Lane for drop-in visits to get oil changes and tire rotations.

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I love this dealership and the service department! Tim is awesome and I appreciate having such good people to talk to about my vehicles.

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Stetler Dodge and the service team are top notch. I exclusively use Tim as I've been continually impressed by his ability to communicate car talk to human understanding. I will keep coming back and I suggest you ask for Tim if you need anything car and service related.

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