Frequently Asked Questions
Frequently Asked Questions About Jack Giambalvo CDJR
Have questions about buying, financing, trading, servicing, or owning a vehicle from Jack Giambalvo Chrysler Dodge Jeep Ram? Find answers to some of the questions our customers ask most often.
Explore information about our Chrysler, Dodge, Jeep, and Ram dealership, vehicle purchasing and delivery, financing, trade-ins, service, electric and hybrid vehicles, commercial vehicles, Certified Pre-Owned vehicles, warranties, and our involvement throughout York County, Pennsylvania.
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About Jack Giambalvo CDJR
What makes Jack Giambalvo CDJR different from other dealerships?
At Jack Giambalvo CDJR, we strive to offer a low-pressure sales experience and meet customers where they are in the buying process.
We also provide Free Lifetime PA State Inspections with the purchase of a new or used vehicle.* Complimentary inspections are available at our dealership for as long as you own your vehicle, plus other vehicles in your household.
*Free inspections with purchase of a new or used vehicle from Giambalvo. Includes PA state inspection and inspection sticker. Excludes emissions test.
What is Jack Giambalvo CDJR most proud of?
We are proud to have been voted as the best and one of the best dealerships by our local community since 2016 through the York Daily Record Official Community Choice Awards.
What do customers compliment Jack Giambalvo CDJR on most?
Customers frequently compliment our low-pressure sales experience and the thorough explanations our team provides about the vehicle they are purchasing.
We want to create customers for life, not simply sell you a vehicle.
What awards or recognition has Jack Giambalvo CDJR received?
Jack Giambalvo CDJR has been voted as the best and one of the best dealerships by our local community since 2016 through the York Daily Record Official Community Choice Awards.
How long has Jack Giambalvo been in business?
Jack Giambalvo was founded by Jack Giambalvo in May 1974 when he purchased his first dealership in Red Lion, Pennsylvania.
Through more than 50 years in the automotive industry, the organization has grown to represent 10 brands, including Buick, GMC, Chrysler, Dodge, Jeep, Ram, Hyundai, Mazda, Kia, and Mitsubishi, across six locations.
Buying and Financing a Vehicle
Can I buy a vehicle completely online from Jack Giambalvo CDJR?
We aim to meet every customer in the way they want to purchase, whether that is online, in-store, or a combination of both.
Due to Pennsylvania title transfer and notarization requirements, however, a vehicle purchase cannot currently be completed entirely online.
Does Jack Giambalvo CDJR deliver vehicles?
Yes. We deliver vehicles within a certain radius of the dealership. Contact our team for current delivery availability and details.
Can I reserve a vehicle?
Yes. Vehicles can be reserved with a deposit. Contact our sales team for current availability and reservation details.
Does Jack Giambalvo CDJR accept outside financing?
Yes. We work with various banks and will also work with outside financing institutions.
Do you offer at-home, extended, or overnight test drives?
Yes. Jack Giambalvo CDJR offers at-home, extended, or overnight test drives. Contact our sales team for availability and details.
What is the difference between buying and leasing a vehicle?
Buying and leasing each have their own advantages, and the right choice depends on your lifestyle and driving habits.
When you buy a vehicle, you build equity and own it outright once your loan is paid off, with no mileage restrictions.
Leasing typically offers lower monthly payments, the opportunity to drive a new vehicle every few years, and warranty coverage for most of the lease term, but it comes with mileage limits and requires the vehicle to be returned or purchased at the end of the lease.
Our team can help you compare both options to determine which best fits your needs and budget.
Trade-Ins and Selling Your Vehicle
Will Jack Giambalvo CDJR buy my vehicle even if I do not buy one?
Yes. We purchase all makes and models whether you buy a vehicle from us or not.
Can I trade in a vehicle that still has a loan balance?
Yes. You can trade in a vehicle even if you still have a loan balance. During the appraisal process, we will obtain the payoff amount from your lender and compare it to your vehicle’s trade-in value.
If your trade-in is worth more than the remaining loan balance, the difference can be applied toward your next vehicle. If you owe more than your vehicle is worth, the remaining balance may be rolled into your new loan, subject to lender approval.
How is my vehicle’s trade-in value determined?
Trade-in value is determined by several factors, including your vehicle’s year, make, model, mileage, overall condition, maintenance history, accident history, local market demand, and current wholesale market values.
Our team also compares recent sales of similar vehicles and performs an inspection to help provide a fair and competitive offer.
Can I trade in a vehicle with negative equity?
Yes, in many cases. Negative equity means you owe more on your loan than your vehicle is currently worth.
The remaining balance may be rolled into your new auto loan, subject to lender approval. Our finance team can review your options and help you determine the solution that best fits your budget.
CDJR Service and Maintenance
Do I need an appointment for service?
Appointments are recommended but not required. We do our best to get customers in quickly for urgent concerns.
How long does an oil change usually take?
Most oil changes take approximately 30 to 60 minutes, depending on your vehicle, the type of oil required, and how busy our service department is.
If your vehicle is also due for a tire rotation, inspection, or other maintenance, your visit may take a little longer. We recommend scheduling an appointment to help minimize your wait.
What amenities does the Jack Giambalvo CDJR Service Department offer?
Our service department offers amenities including:
- Loaner vehicles*
- Shuttle service*
- Customer waiting area
- Free Wi-Fi
- Complimentary water, coffee, and tea
- Night drop
*Complimentary loaner vehicles and shuttle service are available with select services and must be requested when scheduling. Complimentary loaners are available on a first-come, first-served basis depending on the length of service. Check with the service department when scheduling.
Does Jack Giambalvo CDJR service vehicles from other manufacturers?
Yes. Our factory-trained technicians service most makes and models, not just the brands we sell.
Whether you need routine maintenance such as an oil change or tire rotation, or more extensive repairs, our service team is equipped to help keep your vehicle running its best.
What are the Jack Giambalvo CDJR service hours?
- Monday through Friday: 7:30 AM to 6:00 PM
- Saturday: 8:00 AM to 2:00 PM
- Sunday: Closed
Electric and Hybrid Vehicles
Does Jack Giambalvo CDJR sell electric and hybrid vehicles?
Yes. Jack Giambalvo CDJR sells electric and hybrid vehicles.
Does Jack Giambalvo CDJR service electric vehicles?
Yes. Jack Giambalvo CDJR services electric vehicles.
Does Jack Giambalvo CDJR have public EV charging stations?
Yes. The dealership has both Level 2 and DC fast charging. Charging is not free to the public.
Does Jack Giambalvo CDJR have certified EV technicians?
Yes. Jack Giambalvo CDJR has certified EV technicians on staff.
Fleet and Commercial Vehicles
Does Jack Giambalvo CDJR offer commercial vehicles?
Yes. We offer commercial vehicles including the Ram 1500, Ram 2500, Ram 3500, Ram Chassis Cab, and Ram ProMaster vans.
Does Jack Giambalvo CDJR offer commercial financing?
Yes. Jack Giambalvo CDJR offers commercial financing options.
Certified Pre-Owned Vehicles and Warranty Coverage
Does Jack Giambalvo CDJR sell Certified Pre-Owned vehicles?
Yes. Jack Giambalvo CDJR sells Certified Pre-Owned vehicles.
What is included with a Certified Pre-Owned vehicle?
Certified Pre-Owned coverage includes a 12-month/12,000-mile warranty on top of any existing factory warranty, along with Roadside Assistance.
Do used vehicles come with a warranty?
Yes. Most used vehicles come with a limited 3-month/3,000-mile warranty.
Does Jack Giambalvo CDJR offer extended warranties or service contracts?
Yes. We offer extended warranty and service contract options through Zurich.
Customer Reviews and Community Involvement
Where can I find reviews for Jack Giambalvo CDJR?
Most of our customer reviews can be found on Google and Facebook.
What do customers mention most often in reviews?
Three themes consistently appear in customer reviews:
- Friendly, professional, no-pressure staff. Customers frequently mention that our team is knowledgeable, honest, easy to work with, and focused on listening rather than pushing a sale.
- A smooth, transparent buying process. Customers often praise straightforward financing, honest pricing, efficient paperwork, clear communication, and respect for their time.
- Excellent customer service before and after the sale. Customers appreciate team members who go above and beyond, keep them informed, follow through on promises, and provide professional service long after the vehicle purchase.
How does Jack Giambalvo support the York County community?
At Jack Giambalvo Family of Dealerships, we are proud to give back to the York County community through charitable donations, sponsorships, volunteer efforts, and partnerships with local organizations.
Our community involvement includes supporting Toys for Tots and local animal shelters, donating water at community events, and contributing to schools, nonprofits, and community initiatives.
Still Have Questions?
Our team is here to help with questions about Chrysler, Dodge, Jeep, and Ram vehicles, financing, trade-ins, service, EV and hybrid ownership, commercial vehicles, and more.
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